Terms & Conditions

Important Information
If you wish to return an item purchased online please notify us in writing within 48 hours of receiving the item and please return to the maker within 7 days. Items must be in brand new, unworn condition in original packaging and sent via a signed for recorded service, unfortunately we will not be able to cover the cost of return postage. Please note that bespoke, altered or personalised items bought from the Bishopsland Online Shop are non-returnable.

Please contact Bishopsland at bishopsland@bishopsland.org.uk if you have any questions about an item, delivery methods or times or would require any more information before ordering online.

Terms & Conditions
By completing and submitting an electronic order form, you are making an offer to purchase products, which if accepted by Bishopsland, will result in a binding contract. An acceptance email from us confirms that the contract is formed. By using the website to buy products online, you confirm that you are at least 18 years old, and are consenting to these terms and conditions.

Unless stated all items on the online shop are in stock and will be delivered to you within 14 days of placing the order. If a product is unavailable the re-order time will normally be between 2-6 weeks. Please contact us for more information and delivery times.

If you are not satisfied with the product after receiving it, contact Bishopsland at bishopsland@bishopsland.org.uk as soon as possible within 14 days for return of the payment price, as indicated in the guarantee. We unfortunately will not be able to refund any postage costs incurred. Refunds will only be processed once the original Maker confirms receipt.

Pricing and Payment
Prices throughout the website are quoted in GBP (British Pound Sterling), and payment can only be accepted in the same (GBP). Postage and packing within the UK is included, please see below for international postage charges.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

International Delivery Information
For products that require international shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method at that time.
International Signed for £30.00
International Fedex – £60.00
Please send us an email to enquire the cost of sending an item overseas bishopsland@bishopsland.org.uk. All items shown are VAT inclusive.

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Latest news Applications for Bishopsland residencies starting September 2022 are now closed